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FAQ

My Shea Butter Cream was melted when I received it. What should I do?

Don’t panic. Our Shea Butter Cream is made with natural butters and oils. On really hot days, it's completely normal for the cream to arrive melted. To remedy this, pop the jar in your refrigerator for 30-60 minutes and the cream will re-solidify. This phenomenon is similar to how coconut oil melts in a warm room and re-solidifies when placed in a cool room.

 

What is Castile soap?

It has a fancy name, but don't be intimidated. Castile soap originated from the Castile region of Spain (hence the name). They are made with vegetable oils (most commonly olive oil) instead of using animals fats. Castile soaps are versatile in their use and are a safe alternative to shampoos, body washes, hand soaps, dish and laundry detergents.  

When will my products ship?

Due to COVID-19 orders typically take 7-14 business days to ship. You will receive an email confirmation once your order has been shipped.

Are your products tested on animals?

No! The only animals that we test our products on are ourselves. 

 

Are your products Vegan?

Yes! No animal products or byproducts are used in any of our formulas.

How will my order(s) ship, how long does it take, and what will it cost me?

Our products are shipped via USPS Priority mail. Once items are processed shipping typically takes 2-3

I’m interested in purchasing O&O products at wholesale. Who should I contact?

We’d love to hear from you! Please send all wholesale inquiries to info@ollieandotto.co.